Our business direction is based on four key principals

Customer Focus.
We are committed throughout our organisation to delivering excellence of service. As a service business we achieve this through training, leadership, a thorough understanding of our customer needs and the development of our partnership with them.

People and Teamwork
Our employees are our most important assets, we stand or fall on their performance. We seek to attract staff with integrity and the capability to meet all our clients needs.

The role of the security industry is becoming increasingly demanding, yet too many companies provide a service based on guards wages which are too low to attract the calibre of personnel required. Face2 Security is unwilling to compromise its standards in this way and is committed to establishing realistic wages at all levels.

We encourage our guards to develop personal pride in their role, and deliberately keep our Portfolio Managers business base to manageable proportions in the interest of maintaining close contact with our clients, guards and management.

Management Involvement
It is Face2 Security policy that a Portfolio Manager will take full on-going responsibility for the smooth running of all assignments which he has negotiated. He will arrange regular client liaison meetings, usually on a monthly basis, and will available at all times to answer any queries that may arise.

Change and Innovation
Security needs never stand still. We aim to foster a climate of receptiveness to change amongst our staff encouraging initiative and developing their trust through involvement.

This is additionally reflected in our management of accounts. We regard the assignment instructions as a dynamic part of the contract, we subject them to review and update them as the contract develops and demands change. In addition to its recognised use, contracts are used as a constant reference at all management meetings.